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Why do I get an error message when verifying my driver's license?

If you go through the verification process with a paper driver's license in the old format (usually in pink or grey colour), our system may display an error or indicate that the verification was not successful. Don't worry, we can still see your driver's license in our system and process the request manually. 

If the verification was successful, the status should change within a day as shown in the picture.

If this is not the case, please feel free to contact us at any time via our contact form. We will then take care of your request as soon as possible.  Verification_DL.png



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