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What can I do if the charging cable of my Elaris cannot be removed from the charging socket?

The Elaris Beo has an emergency release in the form of a cable. This is located under the engine hood on the left in the direction of travel, opposite the charging socket. Use the cable to manually unlock and remove the charging cable.

Please inform us about the defect, as there is already a software update for this. We will then send you a workshop order to fix the problem as quickly as possible. 

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