🛞 Comprehensive damage: In the event of comprehensive damage or a flat tire, you are entitled to a Group A replacement vehicle. You can obtain this from our claims management or the repair workshop. You also have the option of upgrading to a higher vehicle category for a fee.
🙋🏻 Recourse case (involvement of a third party): In the event of recourse, you are entitled to a replacement vehicle from the same vehicle group to ensure your mobility. You can obtain this from our claims management or the repair workshop.
💥 Breakdown & flat tires: In the event of a general breakdown, you are generally entitled to a replacement vehicle from the manufacturer or the manufacturer's responsible repair workshop. Alternatively, our claims management team will be happy to provide you with a vehicle if the manufacturer or garage refuses to provide replacement mobility. If your breakdown is managed by our external claims management team and you have any queries, please contact the claims hotline; if your order is managed by FINN, please contact our customer support.
👩🏼🔧 Regular inspection: As a gesture of goodwill, FINN will cover the costs of replacement mobility for an inspection of up to 40 euros net/day. Please reserve this at the authorized workshop. There is no entitlement to a replacement vehicle from FINN for service appointments. Please note that this does not apply to MOT appointments.
👨🏽🔧 General inspection: There is no entitlement to replacement mobility from FINN for the general inspection.