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What do I have to do when I receive a dunning letter?

­čôę If an invoice has not been taken into account by mistake, we will send you an e-mail reminding you of the outstanding payment. Click on the blue "Settle outstanding payment now" button to go to the online invoice overview.

­čĺ╗ There you can see the amount due, the payment term and all the necessary details for settling your outstanding receivables.

­čôä You also have the option of downloading the invoice to check additional details such as the invoice description (e.g. a traffic ticket) or the breakdown of costs.

­čôî Please make sure that you specify the purpose of payment and use the IBAN written on the payment reminder so that we can allocate your payment receipt as quickly as possible and note it in the system.

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